This page is no longer maintained.

All information and guides related to AI-LAB have been moved to https://hpc.aau.dk/ai-lab/ . Please visit the new site for the most up-to-date resources on AI-LAB.

Support

The platform offers support through the CLAAUDIA team. We can help you diagnose and resolve general issues you might encounter while using AI-LAB. For all questions and requests related to the availability, use and troubleshooting of AI-LAB, please contact us through the AAU service portal and refer to CLAAUDIA in the subject.

A good practice for asking a question

To ensure optimal technical assistance, we advise you follow these recommended practices when submitting questions and requests:

  1. Use a detailed subject line. Doing so facilitates the quick identification of the problem and connects it with similar incidents previously reported by other users.
  2. Clarify what you have done so far and which operating system you use. Include specifics like which applications you are using. This detail aids in accurately recreating your environment to better understand the issue.
  3. Explain the issue and what you intended to achieve. Provide a comprehensive description of the issue, noting what has worked up to that point and the steps you've taken in an attempt to resolve it.